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"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"i have had my camera's for over 3xyears now but 2 have failed"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"also hard to justify the very expensive subscription plans given the poor service"

"they have an online form to "email" them that does not work"

"one just stopped working but it was outside 24 7 and in all weathers"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"replacement for old camera that didn’t work"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"it simply doesn't work"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"can’t find fault with arlo system"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"don't waste your money on this crap"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"very frustrating"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"

"absolutely useless"

"not sure if fault of product or poor wifi signal in my home but i found it very difficult to connect camera and to get timely pictures"

"my only gripe is that the motion lights seems to switch on for random reasons in the middle of the night although there seems to be nothing there to set them off"

"only issue is that it is triggered mostly by cats despite having the ‘human only’ detection setting on"

"i removed an existing security light to replace it with the much more expensive ring floodlight cam"

"however less than two years after purchase both led lights on this unit have failed"

"only problem is you lose a lot of time stalking your neighbours and passers by"

"having done all is this the unit seems stronger than it would have otherwise been but it's frustrating to think that a very expensive light is now installed with a broken backplate"

"the main problem is the internet connection falling means the camera does not work"

"update almost exactly two years later it has stopped working!"

"i was pleased when my security camera arrived but it was not set properly and when i went to adjust the angle of the lights half of the screw fell out but not sure if it was a faulty camera"

"a very disappointing purchase and ultimately a return"

"edit changed my review as the camera has decided it doesn’t want to connect to my wifi extender anymore i even tried another extender and that didn’t work it will connect straight to router sometimes the tech support suggested buying the ring chime wifi extender 🙄 can they release an update to only accept ring extender?"

"after the horrible experience i have had with this product i couldn't possibly justify paying for their plan"

"i installed two floodlight cams 1 week ago however the inability to de sensitise the movement sensors so that they don't constantly notify when either of my two cats enter the garden is extremely frustrating"

"very disappointed!"

"poor value for money at £185 from amazon"

"there is almost a £50 increase with higher payments"

"customer service not great from ring so recommend you buy this directly from amazon as they accepted the return and replacement with no bother whatsoever reassuring at this price"

"i've also had black screen corrupted video problems with some of the recordings"

"but can still be quite unreliable"

"especially disappointed with the wire connector block which is worst quality imaginable"

"the resulted in too much pressure on the tightening bolt causing it to pull through the plastic backplate rendering the product unusable"

"for some reason the stick up cam is the worst security product i've ever bought while the floodlight is easily the best"

"as others have commented the amount of room to connect house the wires is extremely restricted"

"mounting plate it weak as hell so be careful when tightening up why can’t this be metal not plastic?"

"it regularly does not respond well and it has started to completely miss events especially white vehicles"

"i cannot and do not rate or recommend ring at all and would suggest that anyone looking for security for their home find something that will offer just that because this product clearly falls short"

"i was worried the floodlights wouldnt light up much as near roof on my house"

"you can set the sensitivity & spy on cats & foxes hopefully never naughty burglars "

"great idea average execution"

"i unfortunately had not seen all the other reviews reporting the same issue of the weak mounting base so when i installed my camera i had that one review in mind and took extra care not to tighten the screws too much"

"i do not deny that the manufacturer needs to review this potential disability sooner rather than later in an attempt to raise the ability of their product but in terms of market rivals it has few at this home security level that can boast better reception and transmission of data and quality of build"

"it's significantly worse in lower light conditions despite the spotlights "

"it will only let you watch for 10 minute intervals at a time before it disconnects itself and you need to re connect which can take 10 to 20 seconds or just freeze up entirely"

"camera good fixing back box poor weak plastic that cracked when screwing to wall"

"it is very glitchy and you spend a lot of time watching spinning circles before you can watch any recordings and live view is near impossible to watch"

"the other major issue is the wifi range which is shockingly bad"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"thought i'd give the flood light a chance because i have a door bell which is fine however on the flood light thr live stream mode picture is very distorted but recordings are fine contacted ring and there are blaming the internet provider which is a bit of a joke really because nothing is wrong with"

"installation is a total pain with very small space for the wires and all the screws made from so soft materials that they are practically useless"

"only niggle is that the snooze function only works for up to 6 hours"

"this is my only major irritation and i am working on an internet speed upgrade"

"we had false alarm after false alarm simply not designed to trigger human movement only"

"the biggest issue with this product is the cheap plastic mounting bracket"

"disconnect the internet or interfere with the signal and the camera becomes useless"

"what i didn't know was there is a feature to turn on the light remotely so when i am returning home late at night i can turn the light on before arriving home"

"very very annoyed"

"the back plate which attaches to the wall and to which the camera fixes was awkward to connect and i ended up breaking one of the screw points"

"that's the first fault the second one is the build quality"

"the ring system is probably the most expensive and you do have to pay extra for cloud recording after the first 30 days other systems offer this at a lower cost"

"a i did buy a netamo for home and it loses signal and is not as clear as this camera"

"the ring system is probably the most expensive and you do have to pay extra for cloud recording after the first 30 days other systems offer this at a lower cost"

"first problem was the cheap wall mounting plate which cracked on installation the connections could be much better designed as well"

"if you're mildly competent installing this in place of your existing flood light won't be too much trouble for you seeing as you probably only need to drill two holes and connect up three wires"

"just make sure your broadband has capacity for it as it's wholly internet based which depending on how you look at it is a bit of a security flaw "

"my problems started whilst trying to fit the cheaply made plastic backplate"

"the housing on mine cracked and broke immediately"

"seems this will be more hassle than its worth"

"then followed by another email from alan neighbor advocate at ring who offered 2 solutions: to send a replacement product or to have a phone call to help find a way to fix it"

"the plastic bracket warps very quickly and the space for wires is extremely small"

"still needs refinement expensive wifi links fail readily picture quality not hd quality laggy"

"in my experiance i have had to turn off notifications for both the flood light and stick up as you will get false alerts because of bugs and the like climbing over the camera i imagine they are drawn to the infrared lights strange though that they dont tend to climb on the doorbell one"

"funny how i am now having problems connecting to cameras is this because we did not pay subcription"

"additional tweaking is needed in settings as the motion sensor can be very happy straight out of the box"

"i will be seeking a full refund since this design fault doesn’t inspire me to get a replacement"

"the main problem is the internet connection falling means the camera does not work"

"the light tightening screw could not be tightened probably a few turns too short so one of the light could not be positioned correctly and just hanging worthless"

"it goes off when a cat walks past"

"pitty that this is such a weak point as the camera and light are good"

"i fitted my ring floodlight cam to the front of my property and it works fairly well with some annoyances "

"it was simply a matter of drilling two holes and connecting up the wiring"

"i used a flexy conduit to screw the cable into the top front of this light rather than to go through the rubber bung behind it"

"only negative inwould say is the app could be better regards to how to use it"

"the only minor gripes really with ring is the software could do with more granularity"

"setup was a breeze and the ability to turn off certain zones means that the light now only comes on when there is motion and not when the neighbours boiler exhaust is blowing"

"still rated at 5 stars as the false alarm thing is a necessary evil i suppose"

"not impressed at all how such an expensive item could have this design flaw!"

"i’m delighted with the purchase as even though the wifi signal is weak having to travel through two brick walls it still functions perfectly"

"his camera has the same clarity as mine his records to sd card"

"eventually i had no other choice but to take the existing fittings completely out of the backplate and screw the light fitting straight into the wall and through the broken backplate using long screws and rawl plugs to hold it into position so wasn't able to use the more aesthetically pleasing colour matched one's provided"

"the sensor for the lights is so overly sensitive that they are continually going off over nothing what so ever and even with the motion setting for them turned all the way down it will still trigger for something about 30 ft away"

"great little gadget"

"took 15 minutes to remove old light and install this wiring was very straight forward"

"major flaw in the design"

"the ring software is brilliant the lock collars are a real annoyance for something this pricey i nearly sent my second one back luckily they came loose 😏 good luck and ring make better mounting plates and lock collars!"

"a couple of top tips firstly if you have a spar rendered wall chip the stones off so that the surface is completely flat"

"our security is now compromised and ring should feel lucky there’s not a personal injury claim here as it could have fallen on somebody and it’s a heavy piece of kit!"

"ironically it doesn't set the floodlights off when you're reversing your car onto your drive though they just come on once you've gotten out of your car which is a major pain!"

"works if your subject person stays still useless if they move"

"i used a flexy conduit to screw the cable into the top front of this light rather than to go through the rubber bung behind it"

"edit dropped it down to a 1 star due to the continued poor performance of the app also"

"no explanation received"

"their position can't be adjusted the quality of video is poor so you can't see reg plates or people's faces unless within 2m"

"the resulted in too much pressure on the tightening bolt causing it to pull through the plastic backplate rendering the product unusable"

"the ring software is brilliant the lock collars are a real annoyance for something this pricey i nearly sent my second one back luckily they came loose 😏 good luck and ring make better mounting plates and lock collars!"

"disconnects from wifi constantly even with very good signal hit and miss whether live view will work lights mind of their own i’ve turned them off permanently "

"mine broke and i have been waiting 6weeks for a replacement and wasted at least 2hrs between calls and emails to support"

"with a limited 1 year warranty and an alleged 10 year life on the led bulbs we are feeling properly ripped off by ring"

"couple more options to try but i’m slowly losing my mind and will return as faulty once i’ve exhausted all options"

"the only criticism i have is i wish the floodlight itself was brighter overall its a product that just gets better with software updates to the app"

"only issue has been as it relies on wifi it has cut out a few times or not connected as quickly as expected unlike my ring elite which is hard wired"

"ring support isn't the best and chatting to them online can be painstaking hopefully they will keep releasing updates on the app to support the floodlight better i don't mind paying the subscription as long as it works!"

"lastly the "siren" is fairly quiet and therefor more a gimmick rather than a useful feature"

"no response from ring very poor"

"if you're mildly competent installing this in place of your existing flood light won't be too much trouble for you seeing as you probably only need to drill two holes and connect up three wires"

"i’ve found this product very easy to install however it’s of poor quality"

"the light tightening screw could not be tightened probably a few turns too short so one of the light could not be positioned correctly and just hanging worthless"

"have found a work around for when i come home late using the app i can turn the lights on from the train so i can see to get to the front door"

"cheap plastics badly designed electrical box too small make installation unnecessarily hard"

"there has also been a few occasions where it has even told me that i have no devices connected and can take some time for it to rectify itself"

"or change the length of each video segment which is restricted to one minute?"

"first camera turned up with insulated wiring connectors missing meaning that bare mains wires had been left just twisted together in the back box"

"the only slight negative was that adding a second device results in the annual cloud cost to increase from €30 to €100 as i had assumed adding a second device would just double the cost"

"unfortunately hermes have not returned it to amazon nearly three weeks after it was dropped off with them"

"unfortunately the tightness of the screws i thought was right was already too much for the base plate and it broke"

"must have very good wifi or this will not work"

"the latest update has left it failing to activate a number of times and its become frustrating"

"very annoyed at this stage"

"installation is a total pain with very small space for the wires and all the screws made from so soft materials that they are practically useless"

"i had the ring door bell pro hard wired and added the spot light for the back garden also hard wired "

"a bit too much plastic but hopefully should be hardwearing"

"this is a well designed product but the combination of bad instructions and shortcomings with ring support make it seem less attractive"

"this is due to the back fixing plate being made from cheap plastic"

"now this one has condensation in the sensor can't be bothered to replace again it doesn't seem to affect it"

"lastly you need a solid wi fi signal otherwise nothing works"

"delay in app activation"

"it is very glitchy and you spend a lot of time watching spinning circles before you can watch any recordings and live view is near impossible to watch"

"i still think it is totally overpriced as some no name vendors offer similar cameras for almost a 10th of the price"

"can't fault customer service either"

"only awkward bit was getting the direction set up on lights"

"thought i'd give the flood light a chance because i have a door bell which is fine however on the flood light thr live stream mode picture is very distorted but recordings are fine contacted ring and there are blaming the internet provider which is a bit of a joke really because nothing is wrong with"

"they've made it as simple as possible but its still flipping fiddly to wire up when you are half attached to a wall up a ladder"

"the most annoying thing is small spiders can set it off if in front of the camera & also i found it was going off at night when it was raining heavy!"

"delayed notifications by about 5 seconds"

"with a limited 1 year warranty and an alleged 10 year life on the led bulbs we are feeling properly ripped off by ring"

"the €100 charge covers unlimited devices however should you wish to add them later"

"**this fundamental flaw negates the benefit of a microphone and speaker ***likewise youre not going to activate a siren if you cannot see a threat coming"

"dimming feature could be useful"

"even with the extension of my wifi to the back of my house the signal outside at the height of the camera is not great so the ring floodlight cam does loose connectivity occasionally"

"flood light very bright which is perfect for my needs given the lack of street lighting and acts a deterrent for unwanted persons"

"this one went on the rear of the house and provides a good view of the back garden and the surrounding fences"

"ring are 1 of the best on the market i've bought in to it all now can be exspenize but buy cheap buy twice keep checking amazon for deals as the price does drop you can also pay in installments now over 5mths no credit checks no interest win win big tip you need to have good upload speed for this to workproper around 2 mb worth every penny guys buy buy buy"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"it makes installation a nightmare"

"in addition when i attempted to attach the security light to the backplate found that it wasn't strong enough to take the weight of the heavy camera and lights so like others found that the backplate cracked and broke not being fit for purpose"

"with ability to talk to delivery drivers or intruders is definitely a deterrent and makes the wife feel safer and more secure whilst away on business"

"still the cam told me that the wifi signal was weak"

"i also have a ring doorbell this floodlight cam is much better quality video and has much better motion zone control"

"i have mine connected to a ring chime i have complained about this they told me that i need the chime pro now £50!"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"the old light was 55watts and although it put out a lot of light this ring floodlight puts out a similar amount of light"

"its been a few days that this ring floodcam is installed and i must say its superb"

"i’ll shop elsewhere!"

"i really like the product but is not without some issues"

"the flood lights are weak"

"customer service not great from ring so recommend you buy this directly from amazon as they accepted the return and replacement with no bother whatsoever reassuring at this price"

"i have sent emails regarding this but as yet still no reply"

"watch the alignment of the holes in the base for mounting on the wall bizarrely they're not horizontal so use the up arrow to make sue its fitted level"

"i added this to my existing ring doorbell and another floodlight cam already installed on my drive"

"unfortunately this isn't the first time this sort of problem has occurred"

"the internet so i just seem to be going in circles really"

"my only problem is the internet connection which can be weak at peak times"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"i gave it low rating because of this be low price drop in ring flood cam from £249 to £199 monthley payment £249 at £49"

"i have no idea what to do with it now and did not find any help at the ring website too"

"bracket has broken already and cannot find a replacement to purchase anywhere"

"i spoke with ring and they said it was faulty"

"the only small problem that i face is a short lag in notification after months of use"

"the wifi signal on the light is so poor that i had to phone the ring helpline to help me get the thing set up they were great by the way "

"edit changed my review as the camera has decided it doesn’t want to connect to my wifi extender anymore i even tried another extender and that didn’t work it will connect straight to router sometimes the tech support suggested buying the ring chime wifi extender 🙄 can they release an update to only accept ring extender?"

"finally i just wanted to chat on line with a support person but can't find any way to do this so again this just piles on the frustration"

"i was pleased when my security camera arrived but it was not set properly and when i went to adjust the angle of the lights half of the screw fell out but not sure if it was a faulty camera"

"tried calling ring customer service who gave no answer as to why it does that"

"mine broke and i have been waiting 6weeks for a replacement and wasted at least 2hrs between calls and emails to support"

"the only slight drawback is the time lag between someone standing near it and the motion alert and video recording starting"

"it kept telling me there was no connection when the wifi router was about 6 foot away from the floodlight and the troubleshooting videos from ring were next to useless hence the 3 star rating"

"great device but installation not a quick job"

"this is the 3rd ring product i have purchased"

"only by ring if you have good strong wifi in your house i live in an old farmhouse with 3ft think wall and it's not great"

"retrieving cloud footage is a bit slow granted that there is a lot of data stored and it depends on your connection speed which can have an impact i'd still say it's a bit slow"

"the ring customer service live chat was very poor and showed very little interest in resolving any issues"

"this item was faulty"

"my only slight grumble was that i did find adding the ring device to my subscription to ensure that recordings are stored in the cloud was difficult"

"camera did not work"

"still on the matter of the app i was watching through my detected motions for the day and for some reason nothing past 5pm would load"

"the ring customer service live chat was very poor and showed very little interest in resolving any issues"

"i have tried various combinations of sensitivity settings and set to people only settings to no avail"

"doorbell its picked up motion and video so it's like a fall bac"

"the lights are quite sensitive and go on when there appears to be nothing triggering it but i prefer that to not coming on when there’s a trigger"

"nest offers permanent recording i do not need this but it would be nice to have the option"

"very annoying"

"what’s there not to like?"

"according to the description and technical specifications i expected them to accommodate small animals which they don't"

"have contacted ring and they were no help"

"i tried to return it but the return period has passed i live in kuwait and by the time i received i had about a week to install and check"

"who knows but it wouldn’t surprise me"

"i have noticed that my wife's iphone gets quicker response than my android but this is a matter of seconds and maybe down to the age of my mobile phone as opposed to her brand new iphone"

"with ability to talk to delivery drivers or intruders is definitely a deterrent and makes the wife feel safer and more secure whilst away on business"

"if you don't currently have a light wired outside i probably would recommend you hiring an electrician this installation process is the exact same as a normal floodlight install so any semi competent electrician will be able to install this if they say they don't know how to install it say the wiring is the same as a bog standard floodlight and they'll be good to go "

"through the cavity then it’s not such an issue as once connected you can pull the wire from the other side"

"bad design as water can be seen collected at the bottom of the pir"

"it takes so long to connect to the stream that if there was anyone doing something they shouldn't on your property they would be gone before you could see them"

"bit of a tricky install for beginners maybe"

"cars driving across the view are fine but cars driving towards it outside the defined monitored area seem to confuse it"

"i would like the option to be able to have the siren go off automatically in certain circumstances but there isn't an option"

"these are quality cameras that still have a few issues"

"my wifi was not fabulous so camera was a bit patchy"

"only negative inwould say is the app could be better regards to how to use it"

"cars driving across the view are fine but cars driving towards it outside the defined monitored area seem to confuse it"

"again this is only a small fee which can be paid monthly or yearly"

"in summary it’s a great product but severely let down by terrible wifi range"

"this item is pointless!"

"also the echo show i expected to switch to ring when motion detected but this didn’t happen either"

"so although the concept of the floodlight cam is fantastic it’s heavily let down by its quality"

"generally ok but can be slow to capture motion"

"i tried to reset it by pressing the button for 30 seconds and more but it never did reset"

"so i give it 2 stars and i wouldn't buy one again"

"and if like myself you have the ring video doorbell you can also link the two devices in the app"

"other price days after the on i bought flood cam £199"

"had this item18 months light gone not happy"

"on tightening the small black nuts onto the silver thread has there was no resistance telling me when to stop the silver thread broke off from its back base"

"still rated at 5 stars as the false alarm thing is a necessary evil i suppose"

"the floodlight camera can be as great as it wants to be if you can't safely fix it it's no good to anybody"

"the plactoc holding bracket is soo weak that it broke instantly"

"eventually i had no other choice but to take the existing fittings completely out of the backplate and screw the light fitting straight into the wall and through the broken backplate using long screws and rawl plugs to hold it into position so wasn't able to use the more aesthetically pleasing colour matched one's provided"

"couple more options to try but i’m slowly losing my mind and will return as faulty once i’ve exhausted all options"

"3 weeks later i still haven't heard anything or received a replacement base so now i have no option but to return to amazon and wait further"

"i have bt ftth so 300mb down 45mb up speeds which i hit all over the house and most of the garden"

"it now wont enter set up mode wont reset nothing"

"it was such a headache"

"still not resolved"

"i have a ring doorbell and chime pro which is the same chim pro didn't make wifi any better so don't bother with it"

"the motion sensor is a bit difficult to get right"

"we have lots of low level crime in our area cars broken into low lives breaking into homes sheds robbed ectc so sending cuts of these bums caught in the act via the app to the police is another way of getting these people behind bars!"

"my problems started whilst trying to fit the cheaply made plastic backplate"

"the metal bolts pull through and snap the plastic riser off the back plate"

"the motion sensor can see a cat at 4am but sometimes misses a full grown adult"

"50 per month for this option otherwise the camera is pretty much pointless unless you are continually watching it 24 hours 7 days a week!"

"would have rated 6 out of 5 stars if not for this firmware issue that i have had to face multiple times"

"5mb s upload speed not superspeed broadband and the video is always stuttering"

"i already have the ring alarm system but wanted a belt and braces approach with outdoor cctv"

"the other major issue is the wifi range which is shockingly bad"

"as a wifi connected devices it's junk"

"the app very often becomes non responsive especially when pressing the back button on my device instead of the back button in the app most times requiring you to either wait for it or force close and re open"

"the only small problem that i face is a short lag in notification after months of use"

"as it is if you are busy and can't view live then it is a waste"

"edit dropped it down to a 1 star due to the continued poor performance of the app also"

"well i guess i should of done some more research on the product before purchasing because it doesn't really suit my needs"

"if you live in the typical cramped uk home then you may find it hard not get light or motion triggers from neighbours especially at the front so plan carefully where best to site the camera"

"mounting plate it weak as hell so be careful when tightening up why can’t this be metal not plastic?"

"even if you didn't already have an outdoor light i can't see the installation being particularly troublesome"

"bit fiddly to install as there is no allowance in the back body of the light for any excess cable but once this has been overcome fitting and commissioning of the unit was very simple and the app is very user friendly"

"also they ask for credit card details in case one does not return the broken unit in which case one is charged the full retail price"

"then theres the excuse of demand eh!"

"upon fitting i noticed that the one fixing screw that holds the lamp unit to the mounting plate was broken and so wasn't able to hold the lamp in place"

"the ring flood cam is wicked will be getting another one grate videos n wicked lighting"

"could be fantastic but after several hours spent mounting running power cables and drilling holes in walls i returned it several days later"

"it has shorn off from the bolt see photos due to the weight"